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Privacy Policy

Effective as of: December 29, 2021


Thank you for visiting (the “Website) provided to you by 9337-4791 Québec Inc., doing business under the name Carbonbook, a corporation with its headquarters in Montréal, Québec, Canada (“Carbonbook”, “We”, “Us”). We respect the privacy of every individual who visits and uses our Website and are sensitive to privacy issues on the Internet. We believe it is important that you know how we treat information received about you.

This privacy policy (the “Privacy Policy”) explains how we collect, use, disclose, and protect the personal information of our Website users (“you”), describes the types of information we may collect about you or that you may provide to us, the purpose of our collection and our practices for collecting, using, maintaining, protecting, and disclosing that information. We do not knowingly collect personal information directly from children under the age of 13; our products and services are intended for a general audience and are not specifically targeted to or intended for use by children.

We will only use your personal information in accordance with this Privacy Policy unless otherwise required by applicable law. We take steps to ensure that the personal information collected from or about you is adequate, relevant, reasonable, and used for limited purposes.

By accessing or using our Website, you accept the terms outlined in this Privacy Policy, and you consent to our processing of your information as set out in this Privacy Policy. If you disagree with the previous sentence, please refrain from using the Website. We may modify or update this Privacy Policy from time to time; if we change this Privacy Policy in a manner that materially impacts your privacy rights, we will provide a notice to you, and your continued use of our Website after any modification to this Privacy Policy will constitute your acceptance of such modification.


Personal Information

In order to provide you with the products and services offered on our Website, we may collect personal information, such as your:

  • First and Last Name;

  • Email address;

  • Telephone Number

  • Employer;

  • Location; and

  • Job Title

You may provide certain personal information to us when you elect to use our products or services, visit the Website, and register to receive information and marketing materials. These may include, but are not limited to: (a) registering for an account on our Website; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) agreement to receive newsletters; or (f) submitting your credit card or other payment information when ordering and purchasing products and services on our Website. We also may gather additional personal or non-personal information in the future.

Automatically Collected Information

When you access or use our services or otherwise transact business with us, we automatically collect certain information, including:

  • Transactional Information: When you make a purchase, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.

  • Device and Usage Information: We collect information about how you access our services, including data about the device and network you use to access the Website, the equipment you use, your operating system, mobile network, the date and time, IP address, browser type, app version, and the phone number used to call our customer service number. We also collect information about your activity on our services, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Website.

  • Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our services and your experience, see which areas and features of our services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. The information collected may include details of your visits to the Website, traffic data, location data, logs, and other communication data and the resources you access and use on the Website, as well as information about your device and internet connection, including your IP address, operating system, and browser type. We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). For more information about cookies and how to disable them, visit the Digital Advertising Alliance of Canada Opt-Out Tool . You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Website.

The information we collect automatically is statistical data and does not include personal information. However, we may maintain it or associate it with personal information we collect in other ways, that you provide to us, or receive from third parties. Doing so helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to estimate our audience size and usage patterns, store information about your preferences, customize our Website according to your individual interests, speed up your searches, and recognize you when you return to our Website.

Information We Collect from Users of CarbonBook Software

When you use or subscribe to software provided by CarbonBook, you may provide certain information about your facility or organization that allows the software to assess multiple metrics, including your organization’s greenhouse gas and carbon emissions. We store that information and may link it to your account or to your device identifiers to provide you with reports of your facility’s performance over time. This information maybe available to CarbonBook’s service providers, but is only shared with other third parties in an aggregated manner that cannot be reasonably used to identify you or your facility.

Communicating With Us

When you contact us about a customer service issue, or to make other inquiries, we collect the content of those communications, and any additional information about the method of communication such as phone, SMS, email, chat, or social media platforms. For example, if you email us, we will collect your email address, if you send us a text message, we will collect your phone number, and so on.

Information We Collect About You from Third Parties

We may receive personal information about you from various third parties and public sources, such as credit card issuers, financial partners and data analytics firms. We may collect information about you in connection with investigations into fraudulent or criminal activities on our Website. We may also collect information from other sources, including, for example, joint marketing partners, data analytics firms, public databases, publicly available social media pages, and other third parties.

Information We Create Ourselves

We may aggregate and/or anonymize personal information so that it will no longer be considered personal information. We do so to generate other data for our use, which we may use and disclose for any purpose. For example, we may calculate the percentage of our Website users in a specific region.


We use information that We collect from you, including your personal information to operate the Website and deliver the services you have requested. We also use the information we collect to:

  • Provide, maintain, and improve our products and services;

  • Process transactions and send you related information, including confirmations, receipts, invoices, customer experience surveys, and recall notices;

  • Personalize and improve your experience on our services;

  • Send you technical notices, security alerts, and support and administrative messages;

  • Respond to your comments and questions and provide customer service;

  • Communicate with you about products, services, and events offered by CarbonBook and others and provide news and information that we think will interest you (see below for information about how to opt out of these communications);

  • Monitor and analyze trends, usage, and activities in connection with our services;

  • Personalize the advertisements you see when you use our services based on information provided by our advertising partners;

  • Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;

  • Enable your participation in interactive features, social media, or similar features on our Website;

  • Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of CarbonBook and others;

  • Debug to identify and repair errors in our services;

  • Comply with our legal and financial obligations; and

  • Carry out any other purpose described to you at the time the information was collected.


We do not rent or sell your information to third parties without your consent. We share your information, including personal information, in the following circumstances or as otherwise described in this policy.

Sharing with our Partners

We may provide your data, including your personal information, to our affiliated companies and brands, to third parties who provide services to you or us, to promotional partners, to social media companies, or to other third parties as needed to carry out our business, or comply with a legal obligation, including the following:

  • We share personal information with vendors, service providers, and consultants that need access to personal information in order to perform services for us, such as companies that assist us with web hosting, delivery of reports, payment processing, fraud prevention, customer service, and marketing and advertising.

  • We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.

  • We may share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of CarbonBook, our users, the public, or others.

  • We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.

  • We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

  • Personal information is shared between and among CarbonBook and our current and future parents, affiliates, and subsidiaries and other companies under common control and ownership.

  • We share personal information with your consent or at your direction.

  • We also share aggregated or de-identified information that cannot reasonably be used to identify you.


We may keep track of the websites and pages our users visit within CarbonBook, in order to determine what services are the most popular. This data is used to deliver customized content and advertising within CarbonBook to customers whose behavior indicates that they are interested in a particular subject area.

CarbonBook may allow others to provide analytics services on our behalf across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by CarbonBook and others to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit

We may also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as LinkedIn or Facebook). As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.  They also may store your information in countries that differ from your country of residence.


CarbonBook’s headquarters are in Canada, and for Canadian users, we use services operated by Amazon (AWS) that are located in Canada as our information storage and processing infrastructure. CarbonBook also has operations and service providers in the United States. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your state, province, country or other governmental jurisdiction where data protection laws may differ from those from in your home jurisdiction. Your submission of your information represents your agreement to such transfer.

We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it. By providing us with any personal information, you understand that your information may be transferred, processed, or stored outside of your country of residence, including in the United States and Canada. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be lawfully entitled to access your personal information.

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us of the problem by contacting us in accordance with the “How to contact us” section below.


Our Website may contain links to other websites. They are provided for reference purposes only and may have practices and policies of confidentiality that differ from ours. We are not responsible for, and this policy does not address, the privacy practices of third parties.


You may update and correct certain account information at any time by logging into your account or emailing us at

  • Communications Preferences: From time to time, We may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, or other general communication. In order to improve our services, we may receive a notification when you open an email from CarbonBook or click on a link therein. If you would like to stop receiving marketing or promotional communications via email from CarbonBook, you may opt out of such communications by emailing us with the message: “UNSUBSCRIBE” or by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

  • Changes to this Statement: We reserve the right to change this Privacy Policy from time to time as indicated by a change in the effective date above. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our Website, by updating any privacy information on this page, or by any other method we deem appropriate. Your continued use of the Website or services available through this Website after such modifications will constitute your acknowledgment of the modified Privacy Policy.


If you have any questions about this Privacy Policy, you can write to us at
1100 René-Lévesque Blvd. W., 25th Floor, Montreal (Quebec) H3B 5C9
Canada or send us an email at

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